1. Order Processing

Orders are processed after the required order information and payment have been successfully confirmed.

Processing time is separate from carrier transit time. Orders placed during weekends, holidays or periods of unusually high demand may require additional processing time.

2. Shipping Availability

Shipping availability depends on the destination, product involved, available carrier services and applicable legal or regulatory requirements.

The availability of a product on our website does not necessarily mean that the product can legally be shipped to every destination.

Customers are responsible for ensuring that an order complies with requirements applicable to them. Trippy Pharma may decline or cancel orders that cannot lawfully or safely be fulfilled.

3. Delivery Estimates

Any delivery timeframe displayed or communicated by Trippy Pharma is an estimate unless expressly stated otherwise.

Delivery may be affected by carrier operations, weekends, public holidays, severe weather, transportation disruptions, destination restrictions and other circumstances outside our reasonable control.

4. Tracking Information

Where tracking is available, customers will receive tracking information after the shipment has been prepared and accepted into the applicable delivery process.

Tracking information may require some time to become active after a shipping label is created.

5. Shipping Address

Please carefully review your name, street address, apartment or unit number, city, postal code and other delivery information before completing an order.

If you notice an address error, contact customer support as quickly as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. Delivery Delays

Carrier delays occasionally occur and do not necessarily indicate that a shipment has been lost.

Possible causes include:

• Severe weather;
• Public holidays;
• Carrier network disruptions;
• Incorrect or incomplete delivery information;
• Destination restrictions;
• High seasonal shipping volumes; and
• Other circumstances outside our reasonable control.

7. International Orders

International shipments may be subject to additional requirements, restrictions, taxes, duties or import procedures imposed by the destination country.

Customers are responsible for understanding the requirements applicable to their destination before placing an order.

Trippy Pharma does not guarantee that every product displayed on the website can be shipped to every country.

8. Customs and Import Requirements

International shipments may be reviewed by customs or other governmental authorities in accordance with applicable law.

Trippy Pharma does not provide instructions for avoiding customs, import controls or other legal requirements.

Orders that cannot lawfully be exported, imported or delivered may be refused or cancelled.

9. Damaged Items

If an eligible order arrives materially damaged, please contact customer support promptly.

We may request photographs showing the external packaging, shipping label and damaged contents so that the circumstances can be reviewed.

Please retain the original packaging and affected items until the review has been completed.

10. Missing or Incorrect Items

If an eligible parcel arrives with an item missing or contains an item different from the confirmed order, contact us with your order number and details of the problem.

We may request photographs or other information reasonably necessary to verify the claim before providing an appropriate remedy.

11. Lost Shipments

If tracking indicates that a shipment may have been lost in transit, contact our support team.

We may review tracking information and, where appropriate, open an inquiry with the relevant carrier before determining whether a replacement, refund or other remedy is available.

12. Packages Marked Delivered

If tracking indicates that your parcel was delivered but you cannot locate it, check the delivery location, household members, reception areas and other secure locations where the carrier may have left it.

Customers may also need to contact the carrier directly. Our team can assist with reviewing available shipping information where appropriate.

13. Failed Delivery

Some shipments may require someone to be available to receive the parcel. Carriers may make additional delivery attempts or provide collection instructions when a delivery attempt is unsuccessful.

A shipment that cannot be delivered may eventually be returned to the sender according to the carrier's procedures.

14. Returned-to-Sender Packages

Packages may be returned because of an incorrect address, unsuccessful delivery attempts, refusal of delivery or other carrier-related reasons.

Returned shipments will be reviewed individually. Additional shipping charges may apply where another shipment is legally and operationally possible.

15. Re-Shipment and Refunds

A replacement, re-shipment or refund is not automatic simply because a delivery has been delayed.

Eligible claims involving loss, damage, incorrect fulfillment or other delivery problems will be reviewed according to the circumstances, available tracking information and our Returns & Refunds Policy.

16. No Local Pickup

Unless expressly offered for a particular order, Trippy Pharma does not provide customer pickup from fulfillment or storage locations.

17. Shipping Charges

Applicable shipping charges, where any, will be communicated during the ordering process or before the order is finalized.

Shipping charges may be non-refundable once an order has been dispatched, except where applicable law or our Returns & Refunds Policy provides otherwise.

18. Contact Us About a Shipment

When contacting customer support about a shipment, please provide your order number, the email address used for the order and a brief description of the issue.