1. Order Problems

If your order arrives damaged, contains an incorrect item, or has another fulfillment problem, please contact us as soon as reasonably possible.

Include your order number and a clear explanation of the issue. We may request photographs of the package, shipping label, damaged item or other information necessary to investigate the claim.

2. Damaged Products

If an item arrives materially damaged during delivery, contact our customer support team promptly.

After reviewing the circumstances, an eligible claim may be resolved through an appropriate replacement, refund or other remedy.

Please retain the original product and packaging until our team has completed its review.

3. Incorrect Items

If you receive an item different from the item shown on your confirmed order, please contact us with your order number and photographs showing what you received.

Once verified, we will provide instructions regarding the appropriate resolution.

4. Missing Items

If your parcel arrives but an item listed in the order is missing, please contact us promptly.

We may review fulfillment records, package information and other relevant information before approving a replacement or refund.

5. Products That May Not Be Returnable

For health, safety, product-integrity or regulatory reasons, some products may not be eligible for physical return after they have been dispatched or delivered.

Depending on the product and applicable law, this may include:

• Prescription-only products;
• Controlled or otherwise regulated products;
• Products requiring particular storage conditions;
• Opened or partially used products;
• Products with broken or removed safety seals;
• Products whose integrity can no longer be verified; and
• Other products that cannot safely or lawfully be returned to inventory.

Nothing in this policy is intended to remove any non-waivable consumer rights or remedies available under applicable law.

6. Change-of-Mind Returns

Eligibility for a change-of-mind return depends on the nature of the product, whether the order has already been dispatched, its condition and applicable legal requirements.

Customers should contact us before attempting to return an unwanted item. Do not send products back without receiving return instructions from our support team.

7. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

We may be able to cancel an order that has not yet entered fulfillment or been dispatched. Once processing, preparation or shipment has begun, cancellation may no longer be possible.

8. Refund Review

Refund requests are reviewed based on the circumstances of the order, including the reason for the request, product involved, fulfillment records and any supporting information provided.

Approval of one refund request does not automatically mean that another order or product will qualify under different circumstances.

9. Approved Refunds

When a refund is approved, it will generally be issued through an appropriate available method.

Processing time may vary depending on the payment method and financial service providers involved. Additional processing time imposed by a bank, card issuer or payment provider is outside our direct control.

10. Shipping Charges

Original shipping charges may be non-refundable unless the refund results from an error attributable to us or applicable law requires otherwise.

Where an authorized physical return is permitted, responsibility for return-shipping costs will depend on the reason for the return and the instructions provided by our support team.

11. Refused and Undeliverable Packages

Customers are responsible for providing accurate delivery information.

Packages returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery or similar circumstances will be reviewed individually.

Additional shipping or handling expenses may apply before an eligible order can be shipped again.

12. Lost Packages

If tracking indicates that a package has been lost in transit, contact us so that the shipment can be investigated with the relevant carrier.

A replacement or refund, where appropriate, will be considered after the available shipping information and circumstances have been reviewed.

13. Delivery Marked as Delivered

If tracking shows a package as delivered but you cannot locate it, first check the delivery location, household members, building reception or other secure areas where the carrier may have left the parcel.

You should also contact the carrier where appropriate. Our support team may assist with reviewing available tracking information, but a carrier's confirmed delivery status may affect eligibility for a refund or replacement.

14. Unauthorized Returns

Please do not mail products to Trippy Pharma without first receiving instructions from our customer support team.

Sending an item without authorization does not guarantee that the item can be accepted or that a refund will be issued.

15. Fraud and Abuse

We reserve the right to investigate refund, replacement and delivery claims where there are reasonable indications of fraud, abuse, misrepresentation or repeated misuse of our customer-support procedures.

16. Consumer Rights

This policy is intended to explain Trippy Pharma's standard procedures. It does not exclude, restrict or modify rights that cannot lawfully be excluded under applicable consumer-protection law.

17. How to Request Assistance

To report a problem with an order, contact our support team and provide:

• Your name;
• Order number;
• Email address used for the order;
• A description of the problem; and
• Photographs or other supporting information where relevant.